Microsoft Dynamics CRM

Customer experience is quickly becoming “The” differentiator for businesses in the digital economy. Utilizing a comprehensive CRM solution is no longer a luxury, but a requirement to retain and attract customers.

At EX2, we believe in providing the solution that fits your business without compromising your strategic operational processes. We have been working with CRM systems since 2008 across various industries including retail, banking and real estate and our system of choice is Microsoft Dynamics 365. As both a Microsoft Dynamics 365 partner and Microsoft Gold Certified partner we have the experience needed for both the business and technology sides of any implementation.

Microsoft Dynamics 365 provides ultimate flexibility and scalability to launch efficient sales teams, empower customer service, and improve your customer’s experience. With this powerful and affordable platform you can quickly:

  • Launch your CRM system with what you need and add new apps and functionality as you grow
  • Create happy workers and improve efficiencies with seamless integration to the tools they know like Excel, Outlook and other Microsoft Office 365 tools
  • Equip your sales team with digital intelligence and automated processes so they can stay focused and sell quicker
  • Share a perfect mix of information and collaboration with intuitive dashboards across the organization
  • Engage customers where they are with Omni-channel customer engagement tools and customer portals

We also value and deliver the power of Microsoft Dynamics 365 integration with other important customer experience and web content management platforms like Sitecore. With an integrated solution, sales and marketing teams have unparalleled access to digital customer intelligence. Sales teams gain valuable insights into customer interests from website visits and interactions while marketing teams learn from their contact behaviors to target more effectively and generate higher qualified leads. Ultimately your customers are delighted with a more relevant and engaging experience across all touchpoints in your organization.

Why choose EX2 as your MS Dynamics partner?

We understand CRM is more than an application; it’s a foundation to build world class relationships with your customers. Here’s why EX2 drives more smiles through Microsoft Dynamics 365 implementations:

  • Practical And Intelligent Solutions: Finding the right partner to implement and support your CRM is equally critical as the software itself. By combining our proven methodologies and business acumen, we are able to focus on the right solution for our customer’s needs. We believe in starting with quick wins to build success and forming a strategic partnership with our customers.
  • Industry Knowledge: Our consultants have deep expertise across multiple industries, providing sophisticated solutions to solve and business challenge. We strive to be seen as a partner who not only creates effective strategies but also offers actionable plans to fuel them.
  • Solutions for Your Business: Whether it’s implementing in the cloud or on-premise, integrating with your current business applications or exploring new technologies, our team of experts know how to balance innovation with experience to provide solutions tailored to your business. Our goal is to empower your workers with intelligence, improve customer touchpoints and automate the key processes that make sense for your business.

 

Interested in creating a world class customer experience with a strategic CRM system?

Ask how EX Squared can ensure success with your CRM implementation, migration or integration needs. Contact us for a fast and free consultation.