Assess text within documents, text messages, emails, etc. and categorize them for follow-up and other actions, including automated responses.
Monitor communications for emotional cues and sentiment, to flag customer concerns, help CX professionals prioritize emails/chats/etc. needing urgent or special handling, protect brand reputation, and more.
Extract essential phrases and terminology within documents and text, to drive deeper business insights and personalization.
Identify proper nouns such as people, places, organizations, dates, etc. and classify them for further analysis, Q&A responses, and content categorization.
