AI-Powered Agentic Assistant

Develop a secure AI-powered agentic assistant that transforms how employees access and interact with organizational policy documents across HR, compliance, and workplace guidelines.

What We Did

LLM, GenAI, AI Strategy

Industry

Electric Utility Distribution

Project

Agentic Assistant

Objectives​

The issue wasn't a lack of documentation, it was a lack of a reliable, intuitive way to surface the right information at the right time.

A large electric utility distributor, manages thousands of employees across full-time and part-time roles, each covered by their own set of HR, compliance, and workplace policies. The documentation existed. The problem was getting to it.

Search tools returned irrelevant results. Documents were long and difficult to navigate. Version differences between employee groups created confusion. When employees couldn't find answers on their own, they turned to HR teams, creating a bottleneck that slowed decisions and frustrated everyone involved.

The downstream effects compounded: delays in accessing accurate information slowed decision-making, strained relationships between employees and HR, and consumed meaningful hours every week across the organization.

Solutions

An intelligent document ingestion pipeline that processes thousands of documents, automatically detects updates, and keeps the assistant’s knowledge base current in real time.

Plain language query support. Employees ask questions naturally, in their own words, and get clear and direct answers.

Trusted citations with source references and highlighted bounding boxes, so every response is verifiable and transparent.

Multi-platform delivery via web browser and Microsoft Teams, meeting employees where they already work.

Enterprise-grade data privacy and governance controls embedded throughout, no workarounds, no exceptions.

Results

Once the assistant went live, the difference was noticeable quickly. Employees spent less time searching and more time doing actual work, and the support teams that had been fielding a constant stream of policy questions got meaningful relief. Across the board, the team saw:

  • Faster access to information, reducing time spent searching through documents.
  • Improved accuracy and consistency in policy-related responses.
  • Enhanced employee productivity by eliminating manual effort.
  • Better decision-making speed with instant, reliable insights.
  • Reduced dependency on support teams, lowering operational overhead.
  • Improved employee experience with intuitive and user-friendly interactions.

Talk with us

Let us know how we can help shape your future.

Sahil Dhawan​​

General Manager, India

Leading our international development and data science teams Sahil leads a team of over 200 highly skilled senior technologists. creating an award Winning culture has resulted in a team that delivers a level of excellence unmatched by our global competitors.

JW

Head of Design

With digital product design leadership and experience forged at great brands like Capital One, Intuit and Match®, among others, JW brings the deep experience our clients demand in order to launch award winning digital products that delight and amaze users.

Steve Darnell​​

Chief Financial Officer​

Steve Darnell is a strategic financial executive with deep experience in driving fiscal performance, operational efficiency, and long-term value creation. As CFO at EX Squared, he leads financial planning and analysis, capital strategy, and risk management while partnering across teams to align financial goals with company growth. Steve brings a data-driven mindset and a strong foundation in corporate finance, helping steer the organization through key investment decisions and scalable business initiatives.

Johanna Fernandez​

General Manager, LATAM

With over 15 years of experience in human resources and business administration, Johanna brings unique insights into stakeholder & conflict management, driven by my commitment to human development. As a licensed Practitioner of NLP and certified in Management 3.0, she is dedicated to creating collaborative environments and driving business success through effective management, conflict resolution, negotiation, and process improvement. Additionally, Johanna is a fierce advocate for women's equity in the tech industry, striving to break barriers and foster diversity and inclusion.

Mike Peloquin​​

VP

It's not every day you get to work with amazingly talented people. I'm thrilled to say I do. They're not just the people who work here at EXSQ; they're the people we collaborate with at our clients. Together we form brilliant digital product ideas into innovative enterprise-scale digital products for some of the world's best brands. We set the highest standards, we work damn hard and we have a blast doing it.

Lisa Carolan​

VP, Delivery and Operations​

Lisa brings energy and innovation to analyze needs and define technology solutions to meet our customer goals. Her experience spans recognizable brands including HP, Sony, Lennar Homes, SLB, and Bank of America along with startup and growth phase organizations.

With two decades of experience spanning major brands like HP, Sony, Lennar Homes, and Bank of America, as well as startups, Lisa excels at driving results-focused strategies that align with client goals. Her expertise in designing and implementing technology has helped organizations innovate and scale, ensuring measurable engagement and outcomes that drive mutual success.

Krishna Murthy

Chief Executive Officer

With a proven track record in helping businesses navigate the digital disruption occurring around them, his background is solidly founded in digital transformation. Under his leadership, EXSQ has grown into a premier technology partner, serving clients large and small. Krishna’s management philosophy is based on the principle of servant leadership and putting our clients first in all we do here at EXSQ, and he has set the benchmarks for how we hire and retain the finest talent possible, fostering a culture of excellence at EXSQ.

Krishna’s expertise spans technology leadership, eCommerce and SaaS development, mergers and acquisitions, and global business operations. He has notable experience in strategic planning, investor relations, and board-level interactions. With experience across companies at varying stages of maturity, Krishna also leads initiatives in data science, AI, analytics, and talent development, ensuring EXSQ remains at the forefront of innovation and operational excellence.

Contact Us

Linkedin Youtube Facebook