Natural Language Processing

Turn Scattered Text Sources Into Engaging Conversations

At the core of human-computer interaction, EX Squared’s expertise in NLP drives cutting-edge solutions for parsing, interpreting and generating natural language in fields from civil engineering to manufacturing, retail sales and beyond.

AI Text Analysis

Assess text within documents, text messages, emails, etc. and categorize them for follow-up and other actions, including automated responses.

Monitor communications for emotional cues and sentiment, to flag customer concerns, help CX professionals prioritize emails/chats/etc. needing urgent or special handling, protect brand reputation, and more.

Extract essential phrases and terminology within documents and text, to drive deeper business insights and personalization.

Identify proper nouns such as people, places, organizations, dates, etc. and classify them for further analysis, Q&A responses, and content categorization.

AI Text Intelligence & Conversations

Analyze document collections for hidden topics and themes, to increase content findability for your customers and business users.

You’ve played with ChatGPT, and maybe others like Gemini, CoPilot, or even Siri. But if your business hasn’t integrated an AI chatbot, you could be missing a key way to save time, money and frustration for certain customers, partners and internal users.

26%

Increase in win rates when leveraging AI in conversations.

SOURCE: GONG.IO

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