AI-Powered Agentic Assistant
AI-Powered Agentic Assistant
Develop a secure AI-powered agentic assistant that transforms how employees access and interact with organizational policy documents across HR, compliance, and workplace guidelines.
Industry
Electric Utility Distribution
What We Did
LLM, GenAI, AI Strategy
Challenge
A lack of a reliable, intuitive way to surface the right information at the right time.
A large electric utility distributor, manages thousands of employees across full-time and part-time roles, each covered by their own set of HR, compliance, and workplace policies. The documentation existed. The problem was getting to it.
Search tools returned irrelevant results. Documents were long and difficult to navigate. Version differences between employee groups created confusion. When employees couldn't find answers on their own, they turned to HR teams, creating a bottleneck that slowed decisions and frustrated everyone involved.
The downstream effects compounded: delays in accessing accurate information slowed decision-making, strained relationships between employees and HR, and consumed meaningful hours every week across the organization.
Solutions
An intelligent document ingestion pipeline that processes thousands of documents, automatically detects updates, and keeps the assistant’s knowledge base current in real time.
Plain language query support. Employees ask questions naturally, in their own words, and get clear and direct answers.
Trusted citations with source references and highlighted bounding boxes, so every response is verifiable and transparent.
Multi-platform delivery via web browser and Microsoft Teams, meeting employees where they already work.
Enterprise-grade data privacy and governance controls embedded throughout, no workarounds, no exceptions.
Results
Once the assistant went live, the difference was noticeable quickly. Employees spent less time searching and more time doing actual work, and the support teams that had been fielding a constant stream of policy questions got meaningful relief. Across the board, the team saw:
Faster access to information, reducing time spent searching through documents.
Improved accuracy and consistency in policy-related responses.
Enhanced employee productivity by eliminating manual effort.
Better decision-making speed with instant, reliable insights.
Reduced dependency on support teams, lowering operational overhead.
Improved employee experience with intuitive and user-friendly interactions.
Talk With Us
Tell us what you're working on. We'll ask questions, then come back with a straight view on what's worth doing, including if the answer is not yet.
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